FAQ's
Frequently Asked Questions (FAQs)
We’re committed to providing a seamless shopping experience. Below are answers to some of the most common questions we receive.
Order Placement
How can I place an order?
To place an order on Amma Closet, follow these simple steps:
- Log in to your account or continue as a guest.
- Browse the collection and select your desired items.
- Choose the quantity and click Add to Cart.
- Review your cart and proceed to checkout.
- Enter your billing and shipping details.
- Complete the payment process.
- Confirm your order after reviewing all details.
What if I don’t receive a Sales Order Summary?
A Sales Order Summary is sent via email within one hour of placing your order.
If you don’t receive it:
- Check your Spam or Junk folder.
- If it’s not there, your order is still likely confirmed.
- You can contact our customer support team to confirm manually.
How will I know my order has been placed?
After placing your order, you will receive an email containing:
- A unique Order ID
- A summary of the items ordered
- The total cost and estimated delivery timeframe
Orders placed with online payment are processed after payment verification.
Can I cancel my order?
Yes, you can cancel your order within 24 hours of placing it.
Please note:
- Orders cannot be modified or combined once processed.
- To cancel your order, contact us via email, phone, or Instagram.
Privacy and Security
Is my personal information kept secure?
Yes. All customer data, including payment and shipping information, is stored securely.
Only authorized staff can access this information, and it is never sold, rented, or shared without your consent.
What are cookies, and why are they used?
Cookies are small text files stored on your device to improve your website experience. We use them to:
- Remember your preferences (e.g., filters, login status)
- Enhance website performance
We do not store personal information in cookies or share cookie data with third parties. You can delete cookies through your browser settings at any time.
If your question isn’t listed here, feel free to reach out to our customer support team. We’re always happy to assist you.